Refunds

Refunds on items eligible for returns are accepted within 7 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. Any items that are damaged when we receive them are not eligible for a refund. If a returned item is open or used, any refund shall be at Flight Frog discretion according to Flight Frog terms for the refund (which may include setting up a Flight Frog® account for a store credit refund).

For US returns:

  1. Go to FlightFrog.com , enter the email address that you used when you purchased the item being returned and click “Start A Return.” You will then receive an email from which you can access the Returns Center. Once you access the Return Center, please choose which item you would like to return and select the reason for return. Note: For returns from Canada, the United Kingdom,  please reach out to our Customer Experience team here at Admin@flightfrog.com to have a return label issued.

  2. You will then be able to print a pre-paid shipping label. Print the pre-paid shipping label, affix it to you package and take the package to a drop-off location. Please note that the return label fee is USD$10 for US returns which will be deducted from your refund. If you would like to use your own return shipping method (US orders only), please note on your packing slip which item(s) you are returning. Once noted, pack the return item(s) in original condition with the packing slip and send to:

    Flight Frog llc
    11470 East Colonial Dr
    Orlando, FL 32817

    Returning an item with your own label is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.

For Canadian and UK returns:

  1. Please reach out to our Customer Experience team here with your order number to initiate a return. We can then email you a pre-paid return shipping label along with the required the necessary return commercial invoice.

  2. Return shipping fee is CAD$20 for Canadian returns and  GBP£15 for returns from the United Kingdom.

  3. Please note that refunds are issued in the currency the order was originally placed in regardless of fluctuations in exchange rate. In the case of a discrepancy between the original charge and the refund, please reach out to our Customer Experience team here and we will be happy to issue you a store credit in the amount of the difference, less any shipping charges.

  4. Upon receipt of your return, we will confirm your refund via email. Please note that taxes will be refunded along with the items you sent back, however, duties will not be refunded.

If you have any further questions, please reach out to our Customer Experience team sales@flightforg.com

Late Returns

Any item returned after 7 days of receipt is not eligible for refund.

Items Not Eligible for Return

Please note that we do not accept returns of intimate apparel, earrings, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.

Exchanges

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to use this form to return the original item, and go to FlightFrog.com to purchase the correct item in a new order.

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a the return label fee if applicable. Any duties paid for orders shipped to Canada, the UK, will NOT be refunded. Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.

Some of the products we sell are shipped directly by the vendor. If this is the case, you will find this information on the item’s product page, in the “Shipping & Returns” dropdown menu, along with information about the return policy for that item. Please note that if your item is shipped from the vendor, we will share the shipping and contact information you provide at checkout with that vendor so that they can complete your shipment.